Policies & Terms

Refund & Return Policy

We prepare all products fresh and with great care. If your order arrives damaged, incorrect, or not as described, please contact us within 24 hours of delivery with pictures or video so our team can review the issue.

• Refunds or replacements are only offered for valid quality or delivery issues.
• Because our products are food items, we cannot accept returns once the box is opened, except in clear quality-issue cases.
• Approved refunds are processed back to your original payment method (for online payments) or via bank transfer / wallet (for COD orders).

To start a refund or complaint, please reach us on WhatsApp at +92 321 7383712 with your order number and details.

Shipping Policy

We currently deliver across Pakistan using trusted courier partners.

• Lahore: Same day or next day delivery (depending on order time).
• Other Cities: Typically 1–3 working days, depending on courier service.
• Delivery timelines are estimates and may vary due to weather, logistics or public holidays.

Shipping is currently FREE for all Badam Khatai orders unless mentioned otherwise on the product page.

Privacy Policy

We respect your privacy and only collect the information necessary to process and deliver your order, improve our services, and communicate with you.

• Information we collect may include your name, phone number, address, city and optional email.
• Your data is never sold to third parties. It may be shared only with courier partners and essential service providers to fulfill your order.
• We may use anonymous analytics and advertising tools (such as Meta, etc.) to improve our marketing, but we avoid storing more personal data than necessary.

If you want to update or remove your information, please contact us at +92 321 7383712.

Terms of Service

By placing an order on our website, you agree to the following terms:

• All orders are subject to availability. In rare cases where we cannot fulfill your order, we will contact you to adjust, delay or refund.
• Contact details you provide (phone, address, city) must be correct to avoid delays or failed deliveries.
• Prices and offers are subject to change without prior notice, but confirmed orders will respect the price shown at checkout.
• Abusive behavior towards staff or misuse of COD (refusing ordered parcels without reason) may result in blocking future orders.

Contact & Support

For any questions about orders, refunds, delivery, or privacy, you can reach us:

• WhatsApp / Call: +92 321 7383712
• Support Hours: 9:00 AM – 9:00 PM (Mon–Sun)